Help Center

Search the Knowledge Base

Try searching for common topics: account, billing, certificates, transcripts, video playback, and integrations. If you can't find an article, use the contact links below.

Getting Started

• How to create an account and set up your profile.
• Finding your first season and bookmarking episodes.
• Using the transcript and downloadable resources.

Account & Billing

Topics include subscription management, invoices, changing payment methods, refunds, and applying discounts or promo codes. To manage billing, visit your account settings or contact billing atbilling@novapath.co.

Technical Troubleshooting

If you experience playback issues, slow loading, or login problems try the following:

1. Clear browser cache and disable extensions that block video.
2. Try an incognito window or a different browser.
3. Check your network and try toggling hardware acceleration.

Accessibility

We offer transcripts, adjustable player captions, and keyboard navigation across the site. If you need accommodations or alternate formats, contact our accessibility team ataccessibility@novapath.co.

Developer / API

Partners and developers can integrate verification and reporting via our read-only verification API and reporting endpoints. For access and documentation contactpartners@novapath.co.

Enterprise & Partnerships

For institution-wide licensing, SSO/LTI integrations, and bulk user provisioning contact our partnerships team. We provide dedicated onboarding, training, and SLA options for enterprise customers.

Contact & SLA

For general support: support@novapath.co. For urgent platform or enterprise issues, your account team or partnerships contact can open a high-priority ticket.